Shipping Policy.

📦 Shipping Time

Orders are typically delivered within 9–15 business days after they have been processed and shipped.

⚙️ Order Processing

Orders are generally processed within 1–3 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

💳 Shipping Cost

Standard shipping is $5 CAD per order.

Any applicable taxes or additional charges will be displayed during checkout before your purchase is completed.

🔎 Tracking Your Order

When tracking information is available, it will be provided by email after your order has been shipped.

Please allow some time for tracking information to update after your order has been shipped. In some cases, tracking may take several days to begin showing movement.

⏳ Delayed Orders

While most orders arrive within the estimated 9–15 business day timeframe, occasional delays can occur.

If your order has not arrived after the estimated delivery window, please contact us at support@getcosmoglow.ca. Please include your order number so we can help look into the status of your shipment.

📍 Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

📦 Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at support@getcosmoglow.ca as soon as possible.

For damaged items, we may request photographs or other information to help us investigate the issue and determine the appropriate resolution.